Cancellation policy

Cancellations

Monograph sells no subscriptions and no try-before-you-buy items. This policy covers the two kinds of order we take: orders for bottles on the shelf, and pre-orders for bottles that are on their way to us.

Orders for bottles on the shelf

Every decant is poured to order, so there is a short window to change your mind. Email phil@monographscent.com with your order number before the order is fulfilled and we will cancel it and refund it in full to the original payment method. Once the order has shipped, our refund policy applies.

Pre-orders

A pre-order is a decant from a bottle we have bought that has not yet arrived. You pay in full at checkout. We pour your vial the day the bottle lands and ship it that day, together with anything else in the same order.

You can cancel a pre-order at any time before it ships, for any reason, for a full refund. Email us with your order number. If a bottle is delayed by more than four weeks past the date shown on the product page, or does not arrive at all, we will tell you and offer a full refund or a swap for something else on the shelf.

Once a pre-order has shipped it is treated like any other order and our refund policy applies.

Refund timing

Approved refunds go back to the original payment method within 3 business days and usually appear on your statement 5 to 10 business days after that, depending on your bank.