Shipping policy

Rates

Flat $6 anywhere in the US. Free over $50.

Processing

Every decant is poured to order — nothing sits pre-filled. Orders are decanted, labeled, sealed, and handed to the carrier within 1–2 business days, shipping from Seattle, WA.

Delivery & tracking

Standard shipping typically arrives 3–7 business days after processing, via USPS ground service (fragrance is alcohol-based and travels ground only). You’ll receive a tracking number by email the day your order ships.

Packaging

Vials are cap-taped, sleeved, and cushioned — then leak-checked before the box closes. Each is labeled with the fragrance, size, and pour date.

Damaged arrivals

If your order arrives damaged or leaking, send photos within 48 hours and we’ll replace or refund it.

Address accuracy & delivery

Please double-check your shipping address at purchase — we aren’t responsible for orders delivered to an incorrectly provided address. Once the carrier marks a package Delivered, responsibility transfers to you; we recommend watching your tracking for a secure hand-off.

Lost packages

If tracking shows Delivered but nothing arrived, contact the carrier first to open a claim — we’ll supply any documentation you need from our end to support it.

International

Monograph primarily ships within the US. Because international rules on alcohol-based fragrance vary by country, we handle overseas orders case by case — write to us before ordering and we’ll see what’s possible.