Shipping policy

Where we ship

Monograph ships to the United States and Canada. We are not currently able to ship anywhere else. Rules on alcohol-based fragrance vary by country and most carriers will not accept it by air.

Rates

Flat $8 anywhere in the US. Free over $75. Canadian rates are calculated at checkout.

Processing

Every decant is poured to order — nothing sits pre-filled. Orders are decanted, labeled, sealed, and handed to the carrier within 3 business days, shipping from Seattle, WA.

Delivery & tracking

Within the US, standard shipping typically arrives 3–7 business days after processing, via USPS ground service (fragrance is alcohol-based and travels ground only). You will receive a tracking number by email the day your order ships.

Canada

Canadian orders travel ground and typically arrive 7–14 business days after processing. Any duties or taxes assessed on arrival are the recipient's responsibility and are not included in the shipping rate.

Packaging

Every order is leak-checked before the box closes. Each vial is labeled.

Vial formats
- 0.3 ml and 0.5 ml roll-on — glass rollerball, used for attars and pure oils. There is no atomiser on these.
- 0.5 ml, 0.7 ml and 1 ml — glass dabber vials.
- 2 ml and 3 ml — snap cap vials, resistant to leaks.
- 5 ml and 10 ml — pressurized glass vials with a polymer coating.

Damaged arrivals

If your order arrives damaged or leaking, send photos within 48 hours and we will replace or refund it. See our refund policy for the full claims process.

Address accuracy & delivery

Please double-check your shipping address at purchase — we aren't responsible for orders delivered to an incorrectly provided address. Once the carrier marks a package Delivered, responsibility transfers to you; we recommend watching your tracking for a secure hand-off.

Lost packages

If tracking shows Delivered but nothing arrived, contact the carrier first to open a claim — we will supply any documentation you need from our end to support it. If tracking has not moved for 14 days after we ship, write to us and we will replace or refund the order.